quality matters 

training & consultancy services for the care sector

Terms and conditions

Contract arrangements

These Terms and Conditions of Business shall form part of the contract between “the Client” and Quality Matters Training & Consultancy Ltd, “The Company”, for the supply of professional services as agreed by email or letter. Once training has been confirmed there will be no reminder from Quality Matters.

Payment terms

  • Payment to be received within 14 days of the invoice date or interest of 5% above Bank of England base rate may apply. There will also be an administration charge of £25 for each reminder issued. 
  • Sessions are invoiced in advance to ensure attendees receive their certificates promptly. This provides confirmation of the booking.
  • Certificates of attendance will be issued when payment is received.
  • Cancellation fees will be charged as follows 
    • Full session fee, if less than one week’s notice
    • Half fee if less than two week’s notice 

In the event of invoices not being settled in full in accordance with these terms, Quality Matters reserves the statutory right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 and the guidelines published by The Better Payment Practice Group.

Any queries concerning an invoice should be raised with Quality Matters within seven days of the invoice date. Wherever possible, payment should be made by BACS Transfer to the account detailed on the invoice.

Training venue 

The Client will be responsible for organising the venue and any refreshments, ensuring ventilation or heating is sufficient for a comfortable training environment. Access to an electrical socket to power a laptop, and projector if necessary, will be needed. It will help training delivery if a television is available for display of PowerPoint slides and a whiteboard/flip chart if available for activities. If this is not possible, please inform us so that we can make other arrangements.

Organising the participants

The Client will be responsible for organising the attendance of participants. If there are less than two participants for a training session, we will consider the session as cancelled by the client and full payment will still be due. 

Our fees for training are for participants from one company/organisation only. If you wish to include participants from another company/organisation, you will need to contact Quality Matters T&C Ltd for prior permission. There will be additional charges for training delivered to more than one company/organisation in a session.

Certificates of attendance

Certificates of attendance for each participant will be provided in PDF format as standard for each session at no extra cost. If printed certificates are required there will be an additional administration fee of £20.00 for each session to cover the cost of card, printing and any postage if necessary.

Participants requiring duplicate certificates or printed certificates 

If you require duplicate/printed copies of certificates of attendance we can provide these directly to you at a cost of £5 for administration costs for up to 5 duplicate PDF certificates sent to you by email, or £15 for up to 5 printed certificates* which includes printing, postage & packing. *Any additional printed certificates will be charged at £1.00 each.

Quality Matters Training & Consultancy Ltd                         Registered in England                                                         Registered No. 7607900                                                     Registered Office: 201a Church Road Hove BN3 2AB