quality matters 

training & consultancy services for the care sector

Our qualifications and experience

Nicki Harfield established Quality Matters in 2004, providing training and consultancy services within the care sector, with a vision to provide high quality affordable services to single or smaller care sector organisations.

Nicki Harfield

Qualifications and experience 


  • Registered Nurse
  • Diploma in Management Studies (MBA Action Learning)
  • Certificate in Education (Post Compulsory) 
  • NEBOSH Certificate 
  • ENB N11 Caring for a person with Dementia 
  • QCF/NVQ Assessor and Internal/External Verifier 
  • Extensive Home Management experience in Care Home sector 
  • People moving trainer

Ray Harfield

Qualifications and experience
  • Preparing to teach in the lifelong learning sector PTTLS
  • Plain English Diploma
  • ISEB Business Analyst Certificates
  • NVQ assessor
  • First Aid at Work
  • CIEH Level 2 in Food Safety
  • CIEH Level 3 in Food Safety
  • Level 2 Certificates in Health & Safety, Equality & Diversity, Nutrition & Health and Safeguarding
  • Manual Handling trainer (load management - objects)


Quality Matters Training & Consultancy Ltd                         Registered in England                                                         Registered No. 7607900                                                     Registered Office: 201a Church Road Hove BN3 2AB